Frequently Asked Questions
Everything you need to know about your LISA YANG experience.
What makes LISA YANG cashmere unique?
We specialize in premium, high-quality cashmere sourced from Inner Mongolia. Our collections focus on a contemporary aesthetic combined with traditional craftsmanship to ensure longevity and softness.
How should I care for my cashmere garments?
To maintain the quality of your knitwear, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and avoid hanging to prevent stretching.
What is your global shipping policy?
We offer worldwide shipping via express couriers. Delivery times typically range from 2-5 business days depending on your location. Shipping costs and duties are calculated at checkout.
How can I return an item?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to initiate a return and receive a shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and localized options like Klarna.
How can I find my correct size?
Detailed size guides are available on every product page. Our collections generally offer a relaxed, contemporary fit. If you are between sizes, we recommend sizing down for a more tailored look.